How do I get in touch with you for any issue or query regarding my order?
You can send us a mail on firstname.lastname@example.org and mention all your order details and issue on the mail. We will get back to you within 24 hours.
Where do you ship to?
We ship Worldwide through trusted courier services like TIRUPATI COURIER, FEDEX & DTDC.
What are the shipping charges and policies, and what will the delivery schedule be like?
Shipment charges will depend on the weight of the product and the area of the delivery. Indian order shipping charges is Rs 300. All International orders shipping charge Rs 3,500. The delivery time within India is 7-10 working days and for International 10-15 working days (Depends on the countries) from the date of placing the order. You will receive a tracking link from our courier partner where you can live track your order.
Can I select a saree for personal pick-up from the store?
Yes, you can select a product on the website and reserve it for pickup from the store. We will update you on the store location wherein you can pick up the product.
Can I return a purchase I made for doorstep delivery?
You may return the product within 2 days after the shipping is done. In case the product is damaged from your end, Hastkala reserves the right to not accept the return. The return delivery charges will have to be borne by you and please make sure you do the same from trusted courier services like DHL, FedEx, Aramex, etc. After we receive the product and check for quality assurance, we will send you a confirmation and refund the money within 5-7 working days.
Can I find a particular product I have seen online at any of the Hastkala stores?
You may not as we have varying collections in different stores. You can drop us a message or email us about the same and we will update you with the store that the product is available at.
Quality of Hastkala products.
Being the most trusted brand of our customers we believe in giving the best quality products. Every Hastkala product goes to each quality check before the products are dispatched to our customers.
Will I get the same product as displayed on the website?
Being rewarded as the most trusted brand our customers too believe we deliver the same styles as promised on the website. Slight variation in color is possible due to digital photography.
Payment Protection. Is it safe to use the card payment?
Be rest assured, as all the card payments are processed through secure payment gateways.
Can I return a product purchased at Hastkala?
You may return a product that is manufactured defect, unused, new condition. In case the product is damaged from your end, Hastkala reserves the right to not accept the return. You can escalate a return request by emailing us on email@example.com with the reason to return within 24-48 hours from the time the product is delivered and will revert back to you in 24 hours time. After 48 hours, the return request is not accepted at any chance.
Who pays for the return delivery charge?
The return delivery charges will have to be borne by you and please make sure you ship from trusted courier services like DHL, Tirupati courier, DTDC. Once shipped kindly share the tracking ID via email on firstname.lastname@example.org
Will I get a refund amount for the product return?
Refund amount is only possible if there is any manufacturing defect in the product. After we receive the product and check for quality assurance, we will send you a confirmation and refund the money within 5-7 working days. Due to change of mind, not liking the product the refund amount is not possible but the amount will be given as a coupon code only.
How will I get the refund?
The refund will be given in the same account through which the transaction was made.
Is it necessary to create an account with Hastkala and what are the benefits?
Yes, it is necessary to create an account with Hastkala. By creating an account with Hastkala you can easily shop with us, track your order, upcoming sale update, new offers and new collections email.
Is it secure to register an account with Hastkala?
Yes, it’s secure to register with us. We don’t miss use or share any customer contact details to any third part.
Custom Duty & Taxes ?
VAT / Custom, Taxes, and Import Duties are not included in our ordering process but may be charged to you by your government. They are entirely customer responsibility and will need to pay buy customer itself.